<p>At&nbsp;<strong>KRO&nbsp;<u>TNC</u></strong>&nbsp;we provide safe, convenient, and affordable rides for all. We focus on providing the best possible rider experience, consistently focusing on rider needs. This includes equality, helpfulness, and fairness in our “<em>KRO Is For You</em>” beliefs and policies.<strong>&nbsp;KRO</strong>&nbsp;riders with disabilities can expect equality, convenience, and a helpful rider experience.</p>

<p><strong>KRO</strong>&nbsp;policies of fairness and equality create an environment inclusive of all, including drivers, and riders. Our goal is one of fairness and respect, free from discrimination, harassment or undue vilification for any reason.</p>

<p>In accordance with United States state and federal laws, and our community guidelines,&nbsp;<strong>KRO</strong>&nbsp;does not tolerate discrimination against riders or drivers. This includes discrimination on the basis of race, color, national origin, religious belief or affiliation, gender, sex, sexual identity or orientation, age, veteran status, any physical, mental or other disability (actual or perceived), or any passenger’s points of departure and destination.</p>

<p><strong><u>Covid</u></strong></p>

<p>The only exception to this is in relation to Covid. Our covid policy includes internal policies of safe rides, which include national and state health requirements in public transportation. All customers who refuse to wear a mask during state mandates will be denied a ride in accordance with federal and state guidelines within the KRO TNC servicing areas. Beyond KRO’s own Covid guidelines drivers are within their right to implement their own Covid rules within their vehicle, with which all riders must comply.</p>

<p><strong><u>Sexual Harassment and Sexual Assault Policy</u></strong></p>

<p>KRO expects all drivers and riders to adhere to safe practices and standards of conduct, which include policies related to sexual harassment and sexual assault. A safe ride for all is part of our belief system; any driver who feels unsafe is within their right to terminate the ride. Drivers and riders who feel they have experienced sexual harassment or sexual assault should call KRO and ask for assistance. We will assist you in getting help. See more on the sexual harassment policy.</p>

<p><strong><u>Anti-Violence Policy</u></strong></p>

<p>KRO has a strict nonviolence policy. As part of our safety policy KRO has a strict nonviolence policy, and strictly prohibits firearms, ammunition, stun guns, knives, and weapons of any kind for drivers and riders. Those found to have violated this policy are subject to account platform termination. As part of our policy drivers who observe riders with guns in their vehicle are not required to pick up such as a rider or are within their rights to suspend the ride. KRO’s policy of a safe ride for all extends to the safety of all drivers and riders.</p>

<p><strong><u>Location Discrimination</u></strong></p>

<p><strong>KRO&nbsp;</strong>prohibits discrimination based on a passenger’s location or destination within our defined service area. In accordance with the above any driver logged in to&nbsp;<strong>KRO’s</strong>&nbsp;network must not refuse to provide service to a potential passenger based on discriminatory practices. Users who violate&nbsp;<strong>KRO’s</strong>&nbsp;anti-discrimination policies may immediately lose access to the&nbsp;<strong>KRO</strong>&nbsp;platform.</p>

<p><strong><u>Disabled and Service Animals</u></strong></p>

<p><strong>KRO</strong>&nbsp;policies explicitly forbid drivers to deny&nbsp;service animals or otherwise discriminate against riders with disabilities. This does not extend to pets.</p>

<p><strong>&nbsp;<u>Deaf Drivers</u></strong></p>

<p>We have also created app features for hearing disabled drivers. You can use these features in the<strong>&nbsp;KRO</strong>&nbsp;Driver app to let passengers know you are deaf or hard of hearing. You can also change how you get notifications for new ride requests.</p>

<p>When you turn on “Text instead of call,” we will let your passengers know that you are deaf or hard of hearing.</p>

<p>We have also created app features for hearing disabled drivers. You can use these features in the KRO Driver app to let passengers know you are deaf or hard of hearing. You can also change how you get notifications for new ride requests.</p>

<p>To use accessibility features:</p>

<ol>
	<li>Open the main menu, and then tap ‘Account.’</li>
	<li>Tap ‘Settings’, then tap ‘Accessibility’.</li>
	<li>Turn your desired features on or off.</li>
</ol>

<p><strong><em>Deaf drivers may use the following features:</em></strong></p>

<p>&nbsp;</p>

<p><strong><u>Text Instead of Call</u></strong></p>

<p>When you turn on “Text instead of call,” we will let your passengers know that you are deaf or hard of hearing. We will ask them to message you instead of calling if they need to reach you.</p>

<p>Flash for new rides</p>

<p>Turning on “Flash for new rides” will make your phone screen flash when you get a new ride request.</p>

<p>Our policy at Kro is fairness and equality for all. Any users found to have violated these standards could lose access to the KRO platform. Furthermore, Kro takes discrimination seriously. If you believe you have experienced discrimination, please report the incident on the KRO App. Click on “Get Help” and report an issue.</p>

<p>We investigate and document all discrimination complaints. Remember KRO policies promote treating all with fairness, respect, and equality. Doing so not only promotes KRO policies but also creates an environment of safety and wellbeing for all.</p>

<p>&nbsp;</p>

<p><strong><u>Disabled Passengers and Wheelchairs</u></strong></p>

<p>KRO policy of equality and fairness toward drivers and passengers is part of our overall belief system, goals, and mission to offer all riders and convenient, safe ride. KRO expects all disabled passengers and drivers to be treated with fairness and respect. Drivers with wheelchair-bound passengers extend a higher level of helpfulness to the passenger, including but not limited to physical assistance from the door to the vehicle, assistance, and storage of wheelchairs, pick up and drop off closer to the building doors, and showing excellence in helpfulness and concern to rider needs.</p>

<p>This extends to all disabled riders, not only the physically immobile, but wheelchair-bound, but also to the visually impaired, deaf, or other rides suffering from medical conditions and who need additional assistance for a safe and comfortable ride. KRO policies of community building with the disabled include assisting the visually impaired, storing walking sticks, using alternative forms of communication when needed, and allowing service dogs to accompany disabled passengers.</p>
