<p><strong><u>Driver Terms and Conditions Policy</u></strong></p>

<p>The KRO platform is a driver-founded technology platform providing fairness to rideshare drivers and riders, and these terms and conditions stand as our contract with you in using the KRO website and platform. This contract is between driversand KRO TNC but is not limited to such and may extend to KRO representatives, affiliates, officers, directors, and, or others as the need arises at the sole discretion of KRO TNC.</p>

<p>This is a legal and binding agreement between you and KRO and constitutes the terms and conditions by which we license your use of the KRO platform. You agree by using the app platform and its corresponding website to all contents, clauses, and terms of use. Without exception, those who do not agree will not be granted use of the platform.&nbsp; This constitutes a legal and binding agreement and hereby governs protections, rights, disputes, and claims and all parties are bound to its terms and procedures.</p>

<p>KRO is a technology platform company that provides user access to our platform for the purpose of matching independent third-party transportation service providers (drivers), and service requests (riders) access to the application. Third-party service providers, including drivers, are not employees of KRO, but rather independent contractors, who set their own hours, use their own personal vehicles and purchase their own materials as the cost of operating their third-party services. Independent drivers earn a preset mileage and minute rate. Riders book a ride request, pay for the ride, and independent drivers choose to accept or not accept the ride.</p>

<p>All drivers and riders as part of the sign-up or account creation process are required to agree to the terms of this agreement which governs the use of the technical mobile platform app, and grants users a license to access the platform. Those that don’t agree to accept these terms and conditions will not be granted access.</p>

<p>Not only does KRO require you agree to the terms and conditions but also to the attached privacy policy, which governs how we collect and use your information when using the KRO application. Our privacy policy also explains your rights and protections.</p>

<p><strong><u>PROVIDING THIRD-PARTY TRANSPORTATION SERVICES</u></strong></p>

<p><strong>Driver's Obligations</strong></p>

<p>&nbsp;You hereby guarantee to provide Transportation Services in accordance with the General Terms, Agreement as well as laws and regulations applicable in the state where you are providing Transportation Services. Please note that you are fully liable for any violation of any local laws and regulations as may arise from providing Transportation Services.</p>

<p>You must have all licenses (including a valid driver's license), permits, car insurance, liability insurance (if applicable), registrations, certifications, and other documentation that are required in the applicable jurisdiction for providing the Transportation Services. It is your obligation to maintain the validity of all required documentation. KRO reserves the right to require you to present evidence and submit for review all the necessary licenses, permits, approvals, authority, registrations, and certifications.</p>

<p>You must provide the Transportation Services in a professional manner per the business ethics applicable to providing such services and endeavor to perform the Passenger's request in the passenger's best interest.</p>

<p>In addition:</p>

<ul>
	<li>drivers should take the route least costly for the Passenger unless the Passenger explicitly requests otherwise</li>
	<li>drivers should not make stops with passengers in the vehicle, unless the passenger requests you do so</li>
	<li>no other passengers should be in the vehicle other than the Passenger and the passengers accompanying the Passenger</li>
	<li>drivers should adhere to any applicable traffic rules and regulations</li>
	<li>drivers should not conduct any actions that may disrupt driving or the perception of traffic conditions</li>
	<li>drivers should not hold a phone in his/her hand while the vehicle is moving</li>
</ul>

<p>The driver is responsible for costs you incur while providing the Transportation Services other than road tolls. You are obliged to provide and maintain all equipment and means that are necessary to perform the Transportation Services at your own expense, including a car, smartphone, etc. You are also responsible for paying all costs you incur while performing the Transportation Services including, but not limited to, fuel, mobile data plan costs, duty fees, amortization of the vehicle, insurance, relevant taxes, etc. Drivers are also responsible for all traffic tickets, traffic fines, or legal issues while providing third-party transportation services. At no time is KRO responsible for such fees or fines.</p>

<p><strong><u>Tax Obligations</u></strong></p>

<p>You hereby acknowledge that you are responsible for all tax obligations that arise to you from the applicable laws in relation to providing the Transportation Services, including paying federal, state, or local income tax, social security tax, or any other tax applicable. Additionally, it is your obligation to adhere to all applicable tax regulations that may apply. KRO is not responsible for driver tax obligations, including delinquent tax. All drivers are responsible for knowing and understanding tax obligations and adhering to them as independent contractors. All tax filings are completed by drivers and their accountants, not by KRO.</p>

<p><strong><u>Creating An Account</u></strong></p>

<p>All users will be required to submit information when creating a user account as part of the KRO driver application process. Drivers will be asked to submit the additional required information and complete a background security check before being accepted as a driver on the KRO platform.</p>

<p>All users when creating an account will be asked the full name, address, email, and phone number. Drivers will be asked to submit additional informationand documentation. Please see our<strong>vehicle information</strong>.</p>

<p><a href="http://www.kro.one/vehicles">www.kro.one/vehicles</a></p>

<p>Approval is not guaranteed, and KRO reserves the right to reject applicants without the proper personal and vehicle documentation. All applicants must meet our requirements.</p>

<p>Drivers will also be asked to submit a payment receiving method, and bank, debit card, or PayPal information upon approval. KRO uses direct deposit, and all drivers must provide their bank or credit card numbers, and a routing number. Those without identifying information will not be granted access or use of the KRO platform. When you create an account with KRO you must provide us with information that is accurate, complete, and current. Failure to do so constitutes a breach of terms, which may result in immediate termination of your account on our app.</p>

<p>By supplying us with credit card information, including numbers and identifying features you certify that:</p>

<ul>
	<li>you have the legal right to use the credit or debit card</li>
	<li>you have the right to use other alternative means of payment such as PayPal, apple pay, and others</li>
	<li>that such cards are legitimate</li>
</ul>

<p>All accounts found to be fraudulent, or the result of stolen identities will be immediately canceled, and users banned from the KRO APP.</p>

<p>You also certify acknowledgment and approval by submitting your credit card information that your credit card, debit, or other identifying information will be used to process payment to you by a third-party provider. Our third-party processor is Stripe.</p>

<p>During the sign-up process, users create a username and unique password. The password will be used for users to access the KRO platform and should not be shared with a third party. KRO is not responsible for stolen information, and third parties gaining access to your information. Users are responsible for safeguarding their information and password.</p>

<p><strong><u>Driver Earnings</u></strong></p>

<p>Once approved as a KRO driver earnings include the following:</p>

<ol>
	<li>Pick-up Fee</li>
	<li>Trip Fee</li>
	<li>Airport pick-up bonus</li>
	<li>Airport drop-off bonus</li>
</ol>

<p>Third-party drivers are paid per mile and per minute fee during the trip. They also earn a pick-up fee calculated at a lower mileage and minute rate. Other earnings may apply. Mileage and minute rates may vary depending on state and region. Earnings are paid weekly per direct deposit.</p>

<p><strong><u>Cancellations</u></strong></p>

<p><strong>Rider Cancellations</strong></p>

<p>Drivers receive a cancellation fee in case of rider cancellation. Please note that KRO allows riders to cancel rides within a four-minute time limit. If riders cancel rides after three minutes, there is a cancellation fee. Cancellation fee minimum $4.00 + time and distance driver completed at the time of cancellation.</p>

<p><strong>Driver Cancellations</strong></p>

<p>In the case of driver cancellations, KRO does not pay cancellation fees to drivers when drivers cancel a ride request. The exception to this is when riders do not show up for rides, and drivers have waited the required waiting time of five minutes. Please note drivers are still earning per minute for waiting time.</p>

<p>KRO allows drivers the ability to cancel long trips during the last two hours of an 11-hour shift without it counting against their driver rate.</p>

<p><strong><u>Driver Rate for X, XL Drivers</u></strong></p>

<p><strong>Rate Calculation</strong></p>

<p>To guarantee high-quality service and provide additional reassurance to riders, you acknowledge that riders may provide you a rating and leave feedback regarding the quality of the Transportation Services that you have provided. Your average rating will be linked to your Driver´s account and will be available to riders in the KRO App.</p>

<p><a name="_Hlk107774498">KRO has a 5-rate driver calculation. Riders rate drivers following trips and drivers must maintain a minimum of an overall 85% rate. Drivers who complete 20 trips with a 5-star rating will have a 100% rating. In contrast, drivers who receive three stars for twenty trips fall below the KRO requirement of an overall 85%. Falling below the 85% rating would result in the deactivation of the driver’s account, and the driver would lose access to the KRO platform. </a></p>

<p>KRO drivers are restricted to 8 cancellations. When drivers cancel 8 times this will automatically deactivate their account. Those with cancellations on their rating may reduce the cancellations by completing 25 trips with no cancellations, which will automatically remove one cancellation on the app platform. Fifty trips with no cancellations would remove two, etc.</p>

<p>&nbsp;</p>

<p><strong>Rider Complaints </strong></p>

<p>KRO takes rider complaints seriously. The KRO standard for drivers is to maintain the least number of complaints possible. KRO drivers must maintain a 90% rating on rider complaints. For instance, drivers who complete 100 trips with 3 complaints will have a 97% rating, well within our standards. Drivers who receive 10 complaints within 100 completed trips would cause deactivation.</p>

<p><strong><u>Driver Rate for LUX, SUV Drivers</u></strong></p>

<p>KRO has a 5-rate driver calculation. Riders rate drivers following trips and drivers must maintain a minimum of an overall 95% rate. Drivers who complete 20 trips with a 5-star rating will have a 100% rating. In contrast, drivers who receive three stars for twenty trips fall below the KRO requirement of an overall 95%. Falling below 95% or a four-cancellation rating will result in the disqualification of the LUX and SUV drivers. Drivers would then be restricted to driving X and XL.Falling below the 95% threshold will disqualify drivers as LUX or SUV drivers.</p>

<p>KRO drivers are restricted to 4 cancellations. When drivers cancel 4 times this will automatically deactivate their LUX and SUV accounts. Those with cancellations on their rating may reduce the cancellations by completing 30 trips with no cancellations, which will automatically remove one cancellation on the app platform. Sixty trips with no cancellations would remove two, but drivers must maintain a below 4 cancellation rating to continue as a LUX or SUV driver.</p>

<p><a name="_Hlk107776250"><strong><u>Rider Complaints</u></strong></a></p>

<p>KRO takes rider complaints seriously. The KRO standard for drivers is to maintain the least number of complaints possible. KRO drivers must maintain a 95% rating on rider complaints. For instance, drivers who complete 100 trips with 3 complaints will have a 97% rating, well within our standards. Drivers who receive 5 complaints within 100 completed trips would cause disqualification as SUV or LUX drivers.</p>

<p><strong><u>Texting/In-Vehicle Cams</u></strong></p>

<p>KRO allows texting between riders and drivers so that riders can give the driver special instructions or communicate in the event drivers can’t locate the rider. Such calls are through the KRO application only, and KRO never shares actual phone numbers between riders and drivers. Such communication may be recorded by KRO for safety reasons. While we encourage communication between the driver and rider abusive, discriminatory, and harassing communication is not allowed. If such communication occurs drivers have the right to end rides, and KRO may review accounts for deletion. All instances of abuse, discrimination, and harassment toward riders or drivers should be reported to customer service for investigation.</p>

<p>KRO also allows drivers to install dash cams and record the ride, and this is not a violation of rider rights. Riders by accepting a ride with a driver with an in-car dash cam submit to be recorded, which you acknowledge may be transferred to KRO or local police if an in-car incident, physical, verbal abuse, or violence occurs.</p>

<p>KRO policies require drivers to keep all KRO information about drivers private, and drivers using the KRO APP and representing KRO are prohibited from sharing driver information in any form, including dash cam video recordings. Drivers are prohibited from sharing rider video footage with the public. Any driver uploading and streaming driver footage to the Internet could lose access to the KRO APP. Dash cams are for driver and rider safety, and recordings are to be shared with KRO management only in the event of an incident.</p>

<p>Sharing rider information in public forums, chat rooms, or other groups constitutes a breach of these terms and agreements, including the nondisclosure agreement that is part of the driver’s terms and conditions. Sharing rider information may also be illegal in some states with strict privacy laws.</p>

<p><strong><u>Lost and Found</u></strong></p>

<p>KRO is not responsible for rider items left in vehicles. If riders leave an item in the driver’s vehicle drivers may report it to KRO customer service. If the driver finds the item in his vehicle he will return the item to riders for a fee. The return fee is $15.</p>

<p><strong><u>Restrictions</u></strong></p>

<p>KRO reserves the right to restrict access to our services for the following reasons:</p>

<p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; fraudulent accounts</p>

<p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stolen Identities</p>

<p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; drivers who create safety conditions</p>

<p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; drivers who harass riders</p>

<p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; drivers who discriminate for race, sex, or disability</p>

<p>KRO reserves the right to restrict or ban access to the platform for violation of our discrimination, safety, or good standing policies. Safety in our fair ride for all standards is extremely important. We reserve the right to cancel rides that do not comply with our policies and procedures. KRO may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these terms and conditions. Upon termination, your right to use the platform will cease immediately.</p>

<p><strong>Other Safety Restrictions: </strong></p>

<p>We restrict all users, drivers, and riders from carrying drugs, alcohol, a firearm, knives, or other weapons in all vehicles. In the event, KRO receives a complaint or report of drivers carrying drugs, alcohol, a firearm, knife, or other weapons KRO may ban such drivers from the platform after investigation. Absolutely no firearms or other weapons in third-party driver vehicles.</p>

<p>Please see our <strong>zero-tolerance policy</strong> regarding drug and alcohol use while representing KRO.</p>

<p><a href="http://www.kro.one/policies/">www.kro.one/policies/</a></p>

<p>Pertinent to each state law we may also require drivers and riders to wear masks due to the Coronavirus. Those who refuse will not be offered a ride. Please see our Coronavirus policy on the KRO APP.</p>

<p>Other restrictions may apply to the vehicle of individual drivers. All drivers have the right to end a ride due to safety concerns or to charge a fee for damage to the vehicle. Damage charges will vary dependent on the damage to the vehicle.</p>

<p><strong>User Restrictions:</strong></p>

<p>KRO prohibits all from removing copyright symbols, trademarks, and proprietary information. You are restricted from modifying or copying our reproducing information, data, and platform. You may not transmit or stream the KRO services without written consent on our letterhead. You may not resell, distribute, or otherwise financially profit, or distribute or copy in any way our platform, information, media materials, or data. You are restricted from transferring, reselling, or otherwise modifying or licensing to others our platform or services for any reason.</p>

<p>KRO and its original content features, and functionality are and will remain the exclusive property of KRO and its licensures. The KRO app is protected by copyright, trademark, and other laws of the United States and foreign countries. Our trademarks, app, its contents, slogans, marketing materials, and graphical representations may not be used in connection with any other company’s product, goods, or service without the prior written consent of KRO. KRO remains the sole and exclusive property of KRO TNC.</p>

<p><strong><u>Sexual harassment, Discrimination</u></strong></p>

<p>KRO has sexual harassment and anti-discrimination policies that all drivers should abide by. Please see our general terms and conditions, and anti-discrimination policies in the policy section.</p>

<p><a href="http://www.kro.one/policies/">www.kro.one/policies/</a></p>

<p><strong><u>Your Feedback</u></strong></p>

<p>You assign all rights, titles, and interests in any feedback you provide KRO. You agree to grant KRO a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify, use in marketing materials, on social media, or otherwise use it to promote the KRO app platform, without restriction. Feedback may apply to the KRO website, the KRO APP, Facebook, and other social media public groups.</p>

<p><strong><u>Disputes</u></strong></p>

<p>Any driver controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its consumer rules, and judgment on the award rendered by the arbitrators may be entered in any court having jurisdiction thereof.</p>

<p>Any dispute, claim, or grievance arising from or relating to the interpretation or application of this agreement shall be submitted to arbitration administered by the American Arbitration Association under its Labor Arbitration Rules. The parties further agree to accept the arbitrator’s award is final and binding on them.</p>

<p>You understand that all disputes and grievances will be resolved solely through arbitrators, and neither party will have the right to sue in a court of law. All disputes are settled by arbitration, and arbitration results and rulings are final and binding. All arbitration rulings are on an individual basis, and not as a class action ruling.For Arbitration Guidelines visit the KRO general terms and conditions on the KRO website.</p>

<p><strong><u>Limitation of Liability</u></strong></p>

<p>To the maximum extent permitted by applicable law, in no event shall KRO or its supplier be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data, or other information, for business interruption, personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the KRO platform, third-party software and /or third-party hardware used with the KRO platform, or otherwise in connection with any provision of these terms), even if the company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.</p>

<p>Some states do not allow the exclusions of implied warranties or limitations of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.</p>

<p><strong><u>Disclaimer</u></strong></p>

<p>The KRO platform is provided to you <strong>“AS IS”</strong> and <strong>“AS AVAILABLE” </strong>and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, KRO, on its own behalf and on behalf of any affiliates and its respective licensures and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to KRO and the KRO platform, including all implied warranties of merchantability, fitness for a particular purpose, including that toward third-party drivers, and individual and group riders, title and non-infringement, and warranties that may arise out of the course of dealing, course of performance, usage or trade practice, including the exchange of information, access to KRO platform, any and all information and communications therefore contained. Without limitation to the foregoing KRO provides no warranty or undertaking and makes no representation of any kind that the KRO platform or its third-party provider or rideshare service will meet the driver or rider’s requirements, achieve the intended results, be compatible or work with other computers or mobile software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.</p>

<p>Without limiting the foregoing, neither KRO nor any of KRO’s direct or third-party providers makes any representation or warranty of any kind, express or implied:</p>

<p style="margin-left:.5in">1. As to the operation or availability of the service or the information, content, and materials or services included therein.</p>

<p>2. That the KRO platform or its platform will be uninterrupted or error-free.</p>

<p style="margin-left:.5in">3. As to the accuracy, reliability, or currency of any information or content provided through the KRO platform.</p>

<p style="margin-left:.5in">4. That KRO platform or app, its servers, developers, and providers assure that content or e-mails sent from or on behalf of KRO are free of viruses, scripts, trojan horses, worms, malware, and timebombs, or other harmful components.</p>

<p>Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all the above exclusions and limitations may not apply to individuals residing in certain states. But in such a case the exclusion and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.</p>

<p><strong><u>Governing Law</u></strong></p>

<p>The laws of the United States of America, excluding its complications of law rules, shall govern, the KRO Terms and Conditions. Your use of the KRO platform may also be subject to the other local, state, and national laws, but where applicable shall be governed by the state and legal requirements of and as mandated and set forth by the state of New Jersey.</p>

<p>The KRO app is exclusively in the United States currently and is applicable strictly to those residing in the United States.</p>

<p>All users represent and warrant that:</p>

<p style="margin-left:.5in">1.You designate by use of the KRO app that you are not in the United States illegally, and that you are not part of any group the United States has designated as a “terrorist supporting group”.</p>

<p style="margin-left:.5in">2.That you are not listed on any United States government or state register of wanted criminal fugitives, nor are you restricted from traveling outside the territory or state in which you are requesting or giving a ride, or an individual listed on a government or state list of prohibited or restricted parties.</p>

<p style="margin-left:.5in">3.You understand that any individuals found to have violated the KRO policy regarding criminal activity, fugitives, and legally wanted persons, will be promptly removed from our platform, and banned from use.</p>

<p><strong><u>Severability and Waiver</u></strong></p>

<p><strong>Severability (1)</strong></p>

<p>If any provision of these Terms and Conditions is held to be unenforceable or invalid, such a provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.</p>

<p><strong>Waiver (2)</strong></p>

<p>Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms and Conditions shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.</p>

<p><strong><u>Translation</u></strong></p>

<p>These Terms and Conditions may have been translated if KRO has made them available to you on our website, platform, or any other form of communication, including text messaging. You agree that the original English text shall prevail in the case of a dispute.</p>

<p><strong><u>Changes to These Driver Terms and Conditions</u></strong></p>

<p>KRO reserves the right at their sole and exclusive discretion, to modify or replace these Terms and Conditions at any time.</p>

<p>By continuing to access or use the KRO platform and service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, discontinuation of the KRO platform should be applied.</p>

<p>The KRO platform may also be updated without notice and all updates will take place immediately, and without prior notice. Drivers will be required to agree to changes before further use of the platform. Drivers who do not agree to the changes will not be able to access the KRO platform.</p>

<p><strong><u>Privacy</u></strong></p>

<p>These Terms and Conditions also include the KRO privacy policy. Please see our privacy. <a href="http://www.kro.one/policies/">www.kro.one/policies/</a></p>

<p><strong><u>Confidentiality/Nondisclosure</u></strong></p>

<p>You agree as part of the KRO contractual terms and conditions that all use of the KRO platform and all information that may be disclosed while providing services is strictly forbidden from sharing with others or using such information in any way for personal benefit. This includes nonpublic KRO TNC information, including platform information of a financial, technical, or proprietary nature. Confidential information includes all internal business operations, security, data, technical operations, or all information supplied to you during platform ridesharing operations. This includes names of riders, their contact information, any available photos, addresses, or other rider locations. This includes all uses, including financial, to be shared with third parties for personal or financial profit. You agree that you are strictly prohibited from sharing such information, and you agree not to store users’ personal data outside the KRO app. Doing so may constitute a crime and is punishable by law. Laws such as the federal or state confidentiality laws must be upheld. You agree to protect the KRO platform information and abide by security measures in nondisclosure of personal information. You agree to notify KRO immediately of any breaches of security and to promptly report any incidences in which users’ information or this agreement was potentially breached.</p>

<p><strong><u>License</u></strong></p>

<p>Because you fully agree with all terms and conditions, nondisclosure, confidentiality, and all statements, clauses, and phrases KRO grants you, the third-party driver, a limited license to access the KRO platform. Such a license is non-exclusive, is at no time transferable, and may be restricted or revoked at any time. This license gives you the right to download and use the app platform on your electronic device in connection with our user rideshare matching services. Use is restricted to the platform and its intended uses. All other uses are reserved by KRO, for our expressed and unexpressed purposes.</p>
